Ebike orders:
Must have less than 10 miles on the odometer
Must be in like new condition and free from dirt, dust, or fragrances
Must be in the same packaging (all cardboard and foam) and condition that you received it
Must include all items that were included inside the box (charger, keys, hardware, etc.)
Customers must receive prior authorization
Any standard warranty issues must be resolved through Product Support [email protected] before we will process a return.
Refunds will be made after the bike is received and inspected. The inspection process will typically take about one week once the bike is received. Once the entire inspection is completed, refunds will typically be processed in about 1-2 business days.No returns after 14 days from date of delivery
Customer pays return shipping
Accessory/replacement part orders:
No returns after 30 days of delivery
To be eligible for a return, the item must be unused and uninstalled, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Subject to a 25% restocking fee
Customer pays return shipping
Used items:
Ebikes that do not meet the conditions specified above and/or accessories/replacement parts which have been used and/or installed may not be returned except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.
Non-returnable items, except where covered by an applicable warranty:
All merch (clothing, hats, etc)
Trailers
Helmets
Batteries
Special orders
Sale items
Gift cards
Gifted order